Frequently Asked Questions
Discover everything you need to know about our luxury beauty collections and services.
What is the shelf life of L'Atelier de Christine Lhuillier products?
Most of our skincare and fragrance products have a shelf life of 24 to 36 months. We recommend checking the Period After Opening (PAO) symbol on the packaging, which indicates how many months the product remains effective after being opened.
Do you offer international shipping?
Yes, we ship our luxury beauty products worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout. Please note that international orders may be subject to local customs duties.
Are your products cruelty-free?
Absolutely. L'Atelier de Christine Lhuillier is committed to ethical beauty. We do not test our finished products or ingredients on animals at any stage of the production process.
What is your return policy for beauty items?
Due to the nature of beauty products, we can only accept returns on items that are unopened, unused, and in their original cellophane packaging within 30 days of purchase. If you receive a damaged item, please contact our concierge immediately.
Can I request a sample before purchasing a full-sized fragrance?
We often include complimentary samples with every order to help you discover your next favorite scent. Additionally, we offer a 'Discovery Set' for purchase, which includes a curated selection of our signature fragrances.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are encrypted and processed through a secure gateway to ensure your information remains private.